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General Questions & AnswersProduct Specific Questions & Answers
The Official NASCAR Members Club is the Official Association of the NASCAR® family. As an Official Member of NASCAR you will receive many benefits including unique opportunities to get closer to the sport, drivers, teams and other NASCAR fans. All Members receive an exclusive kit and access to a Members-Only website that provides more details about the program and its unique opportunities, including:
NMP, LLC is the officially licensed operator of the Official NASCAR® Members Club. It stands for NASCAR Members Program. The Official NASCAR Member's Club SM is a division of Stoneacre, Inc. NASCAR gets to reward its fans for being the most loyal fan base in all of sports. NASCAR also gets the opportunity to create a direct two way channel to better understand and communicate with its loyal fan base, while its fans get closer than ever to their favorite sport. Anyone age 18 or older may enroll as a member. Anyone ages 13-17 may be enrolled as a gift Membership. Members who are under 18 years of age, however, may not be allowed to participate in certain VIP Event Access due to NASCAR's age restrictions Absolutely. Many NASCAR Champion drivers and owners are Charter Members. These champions participate in several different ways, including providing access and direct communications with the members. Plus, many other NASCAR drivers participate in events with the Official NASCAR Members Club. Membership information is viewed and used according to our Privacy Policy. Our Privacy Policy is available to you online at www.ONMC.com and is also available by mail and e-mail upon request. 24/7 Insider & Driver Info The Official NASCAR Members Club 24/7 Insider & Driver Info benefit gives you Drivers Reports, shows you what's happening with this weeks Race, and more! ONMC Direct is NASCAR audio & video programming brought to all Members. All ONMC Members will have access to NASCAR-provided audio programs including all pre-race and post-race press conferences and special programming throughout the year. In addition, the ONMC provides special programming to our Local Headquarters around the country. "iN Person" is a conference call available exclusively to Official NASCAR Members Club Local Headquarters. The show is hosted by esteemed motorsports personality and writer Ron Lemasters Jr., and features NASCAR celebrities from past and present. Some past participants include Bobby Labonte, Bobby Allison, David Pearson, Rusty Wallace, Kenny Wallace, Kurt Busch, Bill Elliott, and Dave Despain. The format of the show is a half hour conference call, with questions submitted by each Local Headquarters in advance. To learn more about the Local Headquarters program please visit onmc.com or call 877-MY-NASCAR. VIP Experiences You must sign up for your VIP experience online before you arrive at the track. New event schedules are posted on the Tuesday at noon, two weeks prior to the race date. Sign up for the VIP experience of your choice at the race you plan on attending and then make sure to print out your confirmation information and bring it to VIP check-in once you arrive at the track. Once you reserve a VIP Experience, it cannot be cancelled. Go to the ONMC at-track check in to pick up your instructions and wristbands for the experience you have signed up for. If you have not signed up for an experience, you can check to see if there is any availability. Before you attend a race you can find our Member Check In location on the VIP tab of our website. As a Member you will have the opportunity to sign up online for one of our exclusive member's only benefits. These benefits include but are not limited to Garage Tours, Driver Introduction Ceremonies, Driver Q & A's, autograph sessions and other members-only experiences. The Official NASCAR Members Club has been built to benefit ALL NASCAR fans, including those who may not have the opportunity to attend races. All Members will receive monthly Member communications, Member's magazine, special deals and discounts, exclusive first-look merchandise and licensed goods, driver specific communications, Local Chapter benefits and much, much more. The ONMC works hard to procure special Members-Only pricing priority, and location to many NASCAR events, including ticket and travel packages. Check the ONMC website www.ONMC.com and weekly e-mail newsletters for up-to-date information. Local Chapters
Local chapters bring the fun, excitement, and camaraderie of NASCAR to your hometown. It is a great way to share your passion for the world's best sport with other enthusiastic members and fans. Local Chapters organize race viewing parties, social events, charity events, and just good old-fashioned get-togethers in your neighborhood! Check out the Local Chapter locator at www.onmclocate.com to find a one near you! If there isn't a Local Chapter in your area, then you can start one today! You can make it happen! Just a few of the benefits of becoming a Local Chapter President:
You can fill out an online application to become a Local Chapter President by going to Chapter Signup under the Hometown tab. If you have any questions about starting a local chapter or joining a chapter, then please email us at lcp@onmcchapter.com Local Champions and Local Headquarters
Local Champions are sanctioned ONMC members that find and work with an establishment in their community and help the company become a Local Headquarters. If you have any questions about becoming a local champion, please email us at lcp@onmcchapter.com You may click the Champion link under the "Chapters" tab at our ONMC home page to learn more and to apply to become a Local Champion. Yes! A local headquarters is THE place for NASCAR fans to gather in cities and towns across the country to watch the race each weekend, hold parties, and receive special member benefits. Local Headquarters also provide great local benefits, deals & discounts to all Members. You can find a Local Headquarters by going to the locator page at www.onmclocate.com. All Local Headquarters are listed in yellow. ONMC Local Champions can sign up an interested location in their hometown. Once you apply & are approved as a Local Champion, further information will be provided on how to sign up new Local Headquarters. Club Cash
Club Cash is an exclusive rewards program for the Official NASCAR Members Club. Members receive an allotment of Club Cash for paying their membership dues and have opportunities to earn additional Club Cash throughout the year in accordance with the terms of the applicable Club Cash offer. They are then able to use their Club Cash to make reservations in the VIP Reservation System and/or to get merchandise in the Club Cash online store. Participation in the Club Cash program is subject to the ONMC site Terms and Conditions (including the ONMC Membership Terms of Service therein). Club Cash was launched in January, 2009. Yes. The Local Chapter Club Cash system was launched in 2006 as a rewards system for Local Chapter Presidents. Local Chapter Presidents were given Club Cash for every Member that joined the ONMC through their Local Chapter. Local Chapter Presidents were able to use their Club Cash to purchase items to help them run & support their Local Chapter – for example, business cards and banners. It became part of the new ONMC-wide Club Cash system. Any Club Cash credit that Local Chapter Presidents still had available as of 12/31/08 was rolled into the new system. Local Chapter Presidents still have access to purchase Local Chapter-specific items (like business cards and banners) through the Club Cash online store.
There are currently two main ways to earn Club Cash:
Annual Members receive their Club Cash upon their join date or their renewal date each year. Club Cash becomes available to the Member after their dues payment is successfully processed by the ONMC. For example, if John Smith joins the ONMC on February 5 and his credit card is successfully processed on February 7, then Mr. Smith’s Club Cash will be available to him after February 7.
Charter Members get extra Club Cash as a reward for having been with the ONMC since we began. One of the benefits of being an ONMC Member is our Local Chapter programs – we literally bring NASCAR into your home town. So we want to provide extra incentive to Members who stand up and work hard to establish and run a Local Chapter. Yes (except where prohibited by applicable law). Every “dollar” of Club Cash that is given to a Member carries an expiration date (except where prohibited by applicable law). Typically, Club Cash is good for 1 year (365 days) from the date it is issued. However, that may vary in certain circumstances as specified in the applicable offer or otherwise on the ONMC site. Members can see the expiration date of their Club Cash by looking at their Club Cash account under the “Home” link on the ONMC Web Site. It is forfeited. Any/all unused Club Cash is removed from a Member’s Club Cash account upon the expiration date (except where prohibited by applicable law). It can not be recovered.
Club Cash is allocated based on specific rules:
No. Upon the launch of the Club Cash system, we have “seeded” every Member with an initial allotment of Club Cash. In essence, we have rolled back the clock to your last renewal date (or join date if that was within the last 12 months) and we retroactively allocated each Member with the normal amount of Club Cash as set forth herein. The normal rules for expiration dates apply. No. Club Cash is an internal rewards system for the ONMC. Club Cash can not be converted into anything else; it can only be used in trade for specific VIP experiences and merchandise within the designated Club Cash online stores according to the terms of the applicable offer. No. Club Cash can only be used by the Member to whom it was given. No. Club Cash can only be used by the Member to whom it was given and it can not be combined with that of another Member. No. You can only earn Club Cash by the means described herein. Club Cash can be used only within designated online “systems” on the ONMC web site. These designated “systems” are the “VIP Reservation System” and the “Club Cash Rewards Store.” Originally launched in early 2008, the VIP Reservation System is the online area where Members are able to make reservations for the various VIP experiences that the ONMC organizes and offers at and away from the race track – for example, garage tours, driver intro stage, etc. You are only able to make reservations up to the limit of your available Club Cash. While we work hard to have as much VIP inventory as possible, again, “we can’t take 75 million NASCAR fans to the Daytona 500 driver intro stage.” The VIP Reservations System and the Club Cash system have been designed to fairly and equitably allocate a limited inventory of VIP experiences to our Members. In addition to Club Cash “dollars,” the Club Cash system can also handle things called “VIP Certificates.” These are very similar to gift certificates that are valid only for a specific item, offering or event. They can be used independent of Club Cash dollars. For example, NASCAR sponsor “X” might want to give 1 “widget” to every Member of the ONMC. So, in each Member’s Club Cash account, in addition to all of their Club Cash “dollars,” you would also see a VIP Certificate for a “widget.” You would use that VIP Certificate to get your widget and it would have no impact on your Club Cash “dollars.” However, you would only be able to redeem it once for 1 “widget”. Each VIP Certificate is subject to additional terms as set forth on the ONMC site and in the applicable offer (i.e., on the VIP Certificate). The Club Cash Rewards Store is very much like any other e-commerce store that you may have used. Merchandise is offered and has a specific price associated with it. You add the items you want to purchase to your shopping cart. No. Once spent, Club Cash is non-refundable. The only exception to this is if the ONMC is forced to cancel the VIP experience that you scheduled due to rain or some other act of God, NASCAR or the track. In such a case, within a week after the cancelled event, you will see a credit appear in your Club Cash account. No. Once a reservation is made, it can not be cancelled. Your space in the event is forfeited. Your Club Cash will not be refunded. No. All reservations are tied directly & exclusively to the Member that makes the reservation. You can only make reservations for yourself. Each Member of the ONMC will need to log into the ONMC web site, access the VIP Reservation System and make their reservations independently. We work very hard to secure as many VIP experiences and offerings as possible for our Members – but as the saying goes, “we can’t take 75 million NASCAR fans to the Daytona 500 driver intro stage.” We want to be able to allocate these experiences as fairly and widely as possible to our Members. Because of things like track scheduling, we are not able to commit or offer many experiences until a week or so prior to a race event. So, in order to handle a valuable “product” like VIP experiences where we do not have unlimited quantity and do it in a very tight time frame, we need to be rigid on our rules regarding reservations and “no shows.” You are solely responsible for the payment of all taxes payable and benefits acquired as a result of your participation in the Club Cash program and the earning, conversion, holding or use of Club Cash and for all applicable filing and reporting obligations, including, without limitation, obligations with respect to tax filings. You should consult with your tax advisor regarding the accumulation, conversion and use of Club Cash. Rewards may be subject to certain restrictions and blackout dates (including as set forth herein, the ONMC site terms and conditions and the applicable offer). We reserve the right to substitute your reward with a reward of a similar or greater value if your chosen reward is unavailable for any reason. In such event, we may notify you via email. Unless otherwise disclosed with respect to an applicable reward, you will be required to pay any shipping and handling charges for the rewards you receive as specified in the applicable offer. We are not responsible for any damages, losses or delays in connection with any shipments to you. The Club Cash Rewards Store offers all kinds of merchandise for all Members. Your Club Cash account is accessible via the “Club Cash” link under the “Home” tab on the ONMC web site (www.onmc.com). You must be logged into the site to access your Club Cash account. Your account and account information is subject to the ONMC site Terms and Conditions, including the ONMC site Privacy Policy. You are responsible for ensuring that the information in your Account is accurate and kept current. If you believe that your Account does not properly reflect Club Cash, you must notify us in writing within ninety (90) days of the date the Club Cash was allocated. Two ways. You can access it when you are looking at your Club Cash account (accessible via the “Club Cash” link under the “Home” tab on the ONMC web site (www.onmc.com)). You can also access it under the “VIP” tab of the ONMC web site. You must be logged into the site to access the VIP Reservation System. You can access it when you are looking at your Club Cash account (accessible via the “Club Cash” link under the “Home” tab on the ONMC web site (www.onmc.com)). You must be logged into the site to access your Club Cash account and the Rewards System. You can call Member Services at 877-MY-NASCAR. You should send an e-mail to: clubcash@onmc247.com By participating in the Club Cash program or ordering or accepting any reward, you allow ONMC, the Company and NASCAR, Inc. and their respective providers and affiliated companies, and any of their respective sponsors or co-promotional partners, to use your name, photograph and likeness, and any postings you may make on websites (including, without limitation, the NASCAR.COM website), for advertising or promotional purposes, including online announcements. For example, and not by way of limitation, photographs taken at competitive events or in connection with Club Cash rewards, events or promotions, might be used to promote the Club Cash program or products or benefits of ONMC. You grant permission for any such use anywhere in the world and in any medium, without qualification or reservation of any rights and without the requirement of payment of any compensation to you or your family, except where prohibited by law. Referral Program Visit the home tab and click Refer-A-Friend, or click referral rewards on the left navigation panel for further information. Click on referral rewards to find out what exciting rewards you can receive through our referral program. Customer Service
For your convenience, our Member Service Representatives are available by email and telephone seven days a week. By Phone: 1-877-MYNASCAR or by e-mail memberservice@onmc247.com 1-877-MY-NASCAR Go to the profile page at www.ONMC.com, and you can change or update your personal contact information. An email will be sent to you to confirm all of your recent updates. Please update your profile information online with your current information. Also, contact our member service team at 1-877-MY-NASCAR or memberservice@onmc247.com Please update your profile information online with your current information. Also, contact our member service team at 1-877-MY-NASCAR or memberservice@onmc247.com Membership kits will be shipped within 2-3 weeks of enrollment. If your Membership kit is damaged, Members should contact the ONMC Service Center at 1-877-MY-NASCAR and a representative will track the package and follow up with you. Or, you can send an e-mail to memberservice@onmc247.com. Please be sure to include your Membership number in the e-mail. Please call 1-877-MY-NASCAR and they can replace your membership card. Members will not be able to enjoy many of the benefits of the ONMC unless we can communicate with you via e-mail. If you do not have an e-mail address, there are many companies that will provide you with a free e-mail address including Yahoo, Google, Microsoft/MSN and many others. You can become an ONMC Member without having an e-mail address but we strongly encourage you to have one. We accept Members from all 50 states, as well as, Puerto Rico, the Virgin Islands and Canada. |
